Exolum Westpoort 2

Karim el Akhssassi Operations Manager, Exolum Amsterdam B.V.

“With UAB-Online, we cut admin time by 30% and reduced errors by 20%”

Before Using UAB-Online

Exolum is a leading company in the logistics and storage of liquid products, primarily focused on hydrocarbons. Our core operations include the transportation, storage, and distribution of these products, ensuring efficient and safe handling throughout the supply chain. We are committed to sustainability and innovation in our services.

What role do you play within Exolum, and what are your responsibilities?

As Operations Manager, I am responsible for the operations department. Accountable for all operational activities at the terminal (field activities as well as control room operations) and complying with corporate (safety) procedures and applicable Dutch legislation. Being responsible for the day-to-day judgment calls and therefore keeping the Operations department run smoothly.

Exolum Westpoort 3

What were the main challenges or pain points you were facing before implementing UAB-Online?

Before implementing UAB-Online, our processes were time-consuming and prone to errors, leading to delays and increased operational costs which affected our efficiency and communication.

How were these challenges affecting your day-to-day operations (e.g., efficiency, communication, compliance)?

Operational inefficiencies led to delays in completing tasks, increased the time required for routine processes, and resulted in higher operational costs. This reduced our overall productivity and ability to meet deadlines.

What was your process like before using UAB-Online?

Before implementing UAB-Online, our processes relied heavily on manual data entry. This approach was not only time-consuming but also susceptible to frequent errors. The manual input required significant effort and attention to detail, leading to inefficiencies and increased operational costs. Additionally, the likelihood of human error in data entry often resulted in inaccuracies, which further complicated our workflows and affected the overall quality of our operations.

Company Name

Exolum Amsterdam B.V.

Industry

Retail

Company Size

Enterprise

Painpoint

Time-consuming, prone to errors

UAB-Online Solution

Sea Terminal

About the company

Exolum is a leading company in the logistics and storage of liquid products, with a strong focus on hydrocarbons. At its Amsterdam terminal, Exolum plays a vital role in the transportation, storage, and distribution of liquid fuels, ensuring safe and efficient handling throughout the supply chain.

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Choosing UAB-Online

What led you to consider UAB-Online as a potential solution?

We considered UAB-Online because of its simple but complete interface which promised to address our pain points effectively.

Were there other tools or solutions you evaluated before choosing UAB-Online?

Yes, before implementing UAB-Online, we utilized a website that primarily handled barge and vessel reporting. However, this platform was limited in scope and did not offer additional functionalities beyond basic reporting.

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What factors convinced you that UAB-Online was the right choice?

The system is highly user-friendly, providing an intuitive interface that simplifies navigation and usage. Additionally, it facilitates the seamless exchange of documents, ensuring efficient and secure communication between all parties involved. This ease of document exchange significantly enhances collaboration and reduces the time required for administrative tasks.

Exolum Westpoort 4
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Exolum Westpoort 1

Implementation & Onboarding

How was the onboarding and implementation process?

This included comprehensive training sessions and efforts to familiarize operators with UAB-Online. The support provided ensured that all team members quickly adapted to the new system, facilitating a seamless transition and enhancing overall operational efficiency. 

How was the support from the UAB-Online team during this phase?

The support provided by the UAB-Online team was exemplary and added significant value, particularly during the implementation and testing phases. Their assistance ensured a smooth transition and helped address any challenges promptly, facilitating a successful rollout of the system.

Exolum Westpoort 2

After Implementation

What immediate improvements or benefits did you notice after implementing UAB-Online?

Immediately after implementation, we observed significant improvements, including a reduction in administrative tasks and fewer phone calls from third parties. These enhancements streamlined our operations and allowed our team to focus on more strategic activities.

How has UAB-Online impacted your workflows, communications, or overall efficiency?

UAB-Online has streamlined our workflows, improved communication, and increased overall efficiency.

Are there any measurable results or KPIs you can share (e.g., time saved, error reduction)?

We experienced a 30% decrease in the time spent on administrative tasks, allowing our team to focus on the loading master activities. There was a 25% reduction in phone calls from third parties, which streamlined our communication processes and improved efficiency. Compliance-related errors were reduced by 20%, enhancing our adherence to industry regulations.

Exolum Westpoort 4

Team Feedback

How have your team members responded to using UAB-Online?

Our team members have responded positively, appreciating the seamless functionality of UAB-Online.

Have other stakeholders (e.g., agents, terminals, surveyors) noticed a difference?

Yes, other stakeholders have observed significant improvements in communication efficiency. This enhanced communication has led to greater transparency in the follow-up of operations, ensuring that all parties are well-informed and aligned. The streamlined communication processes have facilitated better coordination and collaboration, resulting in more effective and timely execution of tasks. Additionally, the increased transparency has fostered trust and accountability among stakeholders, contributing to smoother and more efficient operations overall.

Exolum Westpoort 1

Future Outlook

What would you say to other companies considering UAB-Online?

I would highly recommend UAB-Online to other companies due to its numerous benefits and advantages. The platform has a user-friendly interface, which simplifies navigation and usage. The ease of exchanging documents is a significant advantage, facilitating efficient and secure communication between all parties involved. Additionally, the support provided by the UAB-Online team during implementation and testing phases has been described as exemplary, ensuring a smooth transition and successful rollout. These features collectively enhance operational efficiency, streamline processes, and improve overall productivity

Company Name

Exolum Amsterdam B.V.

Industry

Retail

Company Size

Enterprise

Painpoint

Time-consuming, prone to errors

UAB-Online Solution

Sea Terminal

About the company

Exolum is a leading company in the logistics and storage of liquid products, with a strong focus on hydrocarbons. At its Amsterdam terminal, Exolum plays a vital role in the transportation, storage, and distribution of liquid fuels, ensuring safe and efficient handling throughout the supply chain.

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